Frequently Asked Questions

Got questions? We’ve got answers.

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How do I book Meet & Greet parking at the airport?

You can book Meet & Greet parking through our website by selecting your departure and return dates, choosing the Meet & Greet option, and completing the payment process.

Can I book Meet & Greet parking on the day of my departure?

It is recommended to book in advance to guarantee availability, but last-minute bookings may be possible depending on availability. Please check our website for real-time updates.

What payment methods are accepted for booking online?

We accept all major credit cards and debit cards for online bookings.

How can I amend my Meet & Greet parking booking?

To amend your booking by sending an email on info@heathrowmeetandgreet.co.uk. You can change details such as the parking dates and personal information. Please note that amendments may be subject to availability.

Is there a fee to amend a booking?

There's a £10 charge for any amendment, depending on the nature of the change and the timing- you can extra days to your booking on pro rata rates prior to departure date. Further Details about amendment fees are available in our terms and conditions.

How do I cancel my Meet & Greet parking reservation?

All cancellations should be requested in writing. You can cancel your reservation by emailing on info@heathrowmeetandgreet.co.uk. Cancellations must be made prior to the stipulated cutoff time to qualify for a refund. 

What is the refund policy for cancelled bookings?

Refunds for cancelled bookings are processed in accordance with our cancellation policy, which typically provides details on timelines and possible deductions. Please refer to our terms and conditions for specific details.

What should I do when I arrive at the airport for Meet & Greet parking?

Drive to the designated Meet & Greet drop-off area detailed in your booking confirmation. A parking attendant will meet you there to collect your keys and park your car. 

Do i have to pay ULEZ if my vehicle is not compliant ?

Ultra Low Emission Zone (ULEZ) is expanding across all London boroughs including Heathrow Airport from 29 August 2023. If you drive anywhere within the ULEZ, including the Heathrow Airport from 29 August 2023, and your vehicle does not meet the emissions standards, you will have to pay a charge of 12.50. Please make sure to setup AUTO PAY when dropping the vehicle to us to avoid any penalty tickets as the vehicles are moved in between compounds. We will not be liable in case you receive a penalty for not paying the ULEZ charge.

What happens if I return later than my scheduled pick-up time?

If you expect to return later than planned, please inform us as soon as possible. Additional charges may apply for the extra time your vehicle is parked in our facility, depending on our terms and services.

Who provides the service?

Details of the service provider can be found in the car park info of the products. 

Disclaimer: Heathrow Meet & Greet is not directly or indirectly affiliated with Official Heathrow Airport Parking. All services provided by Heathrow Meet & Greet are independent of Heathrow Airport, and any mention of Heathrow Airport is for navigational purposes only.